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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Take care of your customers or someone else will

Peter Drucker was known for stating the obvious, "that the purpose of a business is to create customers".  And to take this a step further, no business can stay in business without customers. As a ...
author Dick Wooden 26 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read
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Execute a Customer Cultivation Strategy

"To be sure, most companies use customer relationship management and other technologies to get a handle on customers, but no amount of technology can really improve the situation as long as companies ...
author Dick Wooden 8 Min Read

Strengthen Customer Loyalty - CRM Growth Enabler #3

Why does a business lose customers? 1% Die
author Dick Wooden 4 Min Read
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Empower the Sales Force- CRM Enabler

A skilled, effective sales force will expand your company's customer base and add profit. In order to make the most of your company's marketing investment, it's imperative to equip your sales staff ...
author Dick Wooden 6 Min Read

Five Tips for Turning a B2B Purchase Into a Relationship

author Dick Wooden 4 Min Read

Actions for a Snow Bound Day #1

Here in the Midwest and many other places across this great country we are experiencing a "snow bound day".  It is one of those times to NOT be traveling but also gives many of us time away from the ...
author Dick Wooden 7 Min Read
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