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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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4 Words to Live By

“It’s all about relationships.” If you’ve been reading my blog for any length of time at all, by now you know how much I believe that relationships can make or break business success.
author Dick Wooden 7 Min Read
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4 Key Aspects to Boost Sales Efforts

Four key aspects can help to boost your sales efforts.  These are complimented by using the integrated Emarketing capabilities found in either ACT! contact management or Sage Infor CRM. 
author Dick Wooden 9 Min Read
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The Six Laws of Customer Experience: Law #3 - Customer Familiarity...

Business developers know that good customer relationships lead to business growth, but with so much information bombarding you, where should you set your attention?  Focus on The Six Laws of Customer ...
author Dick Wooden 6 Min Read
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The Six Laws of Customer Experience: Law #2- People Are..

A previous blog discussed Law #1: Every Action Creates A Personal Reaction. Recently when Carlie and I were on vacation in Alaska we sat across from a younger couple who were also enjoying the ...
author Dick Wooden 6 Min Read
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The Six Laws of Customer Experience: Law #1 Every interaction...

Last week's blog underscored the importance of customer relations managers living by The Six Laws of Customer Experience, as created by industry leader Bruce Temkin:
author Dick Wooden 5 Min Read

Six Laws of Customer Relations- Where to Begin and End

Where to Begin and End: With the Six Laws for better Customer Relations
author Dick Wooden 5 Min Read
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Are You Delivering What Your Customer Expects? Everytime?

Let's face it, the customer is in control of your business. Your business success depends on your determination to create a remarkable experience for your customer each and every time.
author Dick Wooden 8 Min Read
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