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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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StandOut - Find Your Edge - Win at Work Review

I thoroughly recommend Marcus Buckingham’s new book Standout – it expands upon Strengths Finder, which remains a #1 business book. More here on Strengths and Great Work…..
author Dick Wooden 4 Min Read

Details count--record every client encounter

If your sales reps can't remember the last time they talked with a client or if they don't already know what their next action will be with that client, you're a good candidate for customer ...
author Dick Wooden 3 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read
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Who Are Your Ideal Customers, and What Do They Love About You?

Your Ideal is..... Don’t assume you know what it is that your customers value most about what you do – ask them! Ask lots of them. Specifically, ask your ideal customers and then really listen to ...
author Dick Wooden 6 Min Read

Five Tips for Turning a B2B Purchase Into a Relationship

author Dick Wooden 4 Min Read
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High Touch and High Tech: High Referral Businesses Need Both

Do you fear that technology and social media marketing will mean the end of the personal touch with your clients?   Not to worry. Buzz-worthy businesses are both high touch and high tech.   John ...
author Dick Wooden 6 Min Read

Make Every Relationhip Count

"Relationship" is the center point, the core starting of both personal and business relationship development. The relationship with yourself, the relationship with your loved ones and the ...
author Dick Wooden 3 Min Read
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