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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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12 Questions to Evaluate Understanding Your Customer

Do you understand your customer? Many organizations speak about understanding customers and their needs, but few truly understand what customers value most.  While it is nearing a year end and ...
author Dick Wooden 9 Min Read
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Relationships - the most important differentiator in CRM

CRM - Customer RELATIONSHIP Management is People Focused... Your CRM system provides the knowledge about people in your organization and the connections they have made with customers, prospects, ...
author Dick Wooden 9 Min Read
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read

Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read
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Extreme Customer Focus - with CRM for Market Domination

Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of urgency and disciplined ...
author Dick Wooden 10 Min Read
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6 Principles to Create a Customer Service Culture

Create a Service Culture Sometimes it cannot be stated any better. What follows is a recent article by one of the greats...
author Dick Wooden 12 Min Read
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Big or Small, CRM Grows with Your Business - Part 2

Ed the Entrepreneur continues The Wooden Toy Story, Part 2 When we left Ed and his family business (Part I), Wooden Toys had become successful enough to support his son Dave’s growing family as well ...
author Dick Wooden 7 Min Read
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