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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read
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Sales Strategy- Fulfill the Customer's Needs

Turn around sales with strategies that work Sometimes increasing sales requires the flexibility to change the way you're doing business. Instead of working "IN" your business, take a peaceful moment ...
author Dick Wooden 7 Min Read
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The Six Laws of Customer Experience: Law #5--Employees Do What..

Remember when you were a child and wanted your way about something? If Mom or Dad gave a vague response to a request such as, “We’ll see,” or “Maybe,” you might have been very tempted to go ahead and ...
author Dick Wooden 5 Min Read
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Top of Mind Tools for Success with CRM

Words we often hear from prospective clients : "I want to grow my database , qualify my leads, reach my contacts to stay at the 'top of their mind' and by the way - automate my business."  
author Dick Wooden 7 Min Read
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