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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Business Success with CRM - Why CRM Needs to Be in Your 2014 Strategy

Business Success with CRM means developing a customer focused business strategy and fully implementing a helpful CRM system into your business. As you reflect on the 2013 business year, consider your ...
author Dick Wooden 8 Min Read
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read
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Six Steps to Building Better Relationships with CRM

Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but you aren't sure how to strengthen ...
author Dick Wooden 10 Min Read

Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read
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Extreme Customer Focus - with CRM for Market Domination

Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of urgency and disciplined ...
author Dick Wooden 10 Min Read

Customer loyalty is the real challenge, not satisfaction

In a recent article, Geoffrey James, hit on 4 keys to customer loyalty that struck a cord and I'd like to share these thoughts with you.  The article and his links can be found here....
author Dick Wooden 9 Min Read
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read
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