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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Understanding the Value points for CRM in Your Business

CRM is more than just software or a set of processes – it’s a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value for your business by ...
author Dick Wooden 7 Min Read
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read
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Six Steps to Building Better Relationships with CRM

Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but you aren't sure how to strengthen ...
author Dick Wooden 10 Min Read

Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read
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Extreme Customer Focus - with CRM for Market Domination

Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of urgency and disciplined ...
author Dick Wooden 10 Min Read

15 charts that will restore your faith in the American economy

Economy Improves - Faith Increases:  In our CRM consulting business we come across many different industry segments in the small to medium-sized category with 5 to 500 employees. From what we are ...
author Dick Wooden 5 Min Read

Sales Model Influences Contact Managment or CRM Solution Choice

Automating success: The Choice between Contact Management and Customer Relationship Management The reality is that organizations are placing renewed emphasis on cutting costs and customer retention ...
author Dick Wooden 9 Min Read
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