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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Get the Whole Picture with Infor CRM and ERP Integration

In the fable of the blind men and the elephant, several blind men examined different parts of an elephant and came to different conclusions as to what the elephant looked like.  This is applicable to ...
author Dick Wooden 6 Min Read
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Top 10 Reasons a Winter Blizzard is like Bad CRM

Bad CRM and Winter Blizzard Experiences.... For those of you with past experiences from a Winter snow blizzard you might find similar characteristics in a badly implemented and non-used CRM. Top 10 ...
author Dick Wooden 9 Min Read
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New User Interfaces lead Infor CRM 8.1 Update 05 Changes

WOW - Quite a bit of User Interface Changes with Infor CRM Web client The Infor CRM 8.1 Update 05 is the first manifestation of the investment Infor has made into the platform and contains a fresh ...
author Dick Wooden 10 Min Read
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12 Questions to Evaluate Understanding Your Customer

Do you understand your customer? Many organizations speak about understanding customers and their needs, but few truly understand what customers value most.  While it is nearing a year end and ...
author Dick Wooden 9 Min Read
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Accountability leads to greater personal and business success

Entrepreneurs are known to be self-accountable and for a business to grow profitability, accountability must be clearly understood and built into the fabric of the organization's culture.  The ...
author Dick Wooden 11 Min Read
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Shatter the 57% myth of B2B buying decision process

Are Buyers Really Farther down their buying process?   What additional value does CRM provide the seller? It has been well commented on and studied that the customer is now in charge and is better ...
author Dick Wooden 14 Min Read
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Don't miss out on a better view of your contacts in Act!

Get a better view of your contacts and easily capture web leads! Acquiring new prospects that fit your ideal profile, staying 'top of mind'  with your contacts and obtaining a 360 degree view of ...
author Dick Wooden 5 Min Read
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