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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Customer Service Drives Sales

Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating with sales and service professionals and getting their concerns ...
author Dick Wooden 3 Min Read

Hit by Truck? Business Saved by CRM

What if you get hit by a truck? What if it is your top sales person? You’ve started a business and worked hard to make it successful. Could it remain so if you weren’t there?  What if it was your ...
author Dick Wooden 5 Min Read

What else could you be doing for your customer?

I received an email the other day from Harvey Mackay about the importance of being mindful of the real business drivers in your business- your customers. Focus on the customer is a core principle of ...
author Dick Wooden 9 Min Read
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Enhance Anticipating Your Customers Needs using CRM

Anticipate Your Customer Needs As I was reading a www.Business2Community.com blog article about the Importance of Anticipating Your customer needs, from Daniel Burrus, he got me thinking...
author Dick Wooden 5 Min Read
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read

The glue that binds - relationship knowledge in your CRM

What cements the relationships you have with your customers?
author Dick Wooden 5 Min Read

Quick draw mobile CRM wins the deal and the day...

Having mobile capabilities available right out of your pocket or purse can often be the difference between a sale and "so long".  Yes, it seems the ability to quickly response with useful information ...
author Dick Wooden 11 Min Read
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