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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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What else could you be doing for your customer?

I received an email the other day from Harvey Mackay about the importance of being mindful of the real business drivers in your business- your customers. Focus on the customer is a core principle of ...
author Dick Wooden 9 Min Read
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Enhance Anticipating Your Customers Needs using CRM

Anticipate Your Customer Needs As I was reading a www.Business2Community.com blog article about the Importance of Anticipating Your customer needs, from Daniel Burrus, he got me thinking...
author Dick Wooden 5 Min Read
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read

The glue that binds - relationship knowledge in your CRM

What cements the relationships you have with your customers?
author Dick Wooden 5 Min Read

Quick draw mobile CRM wins the deal and the day...

Having mobile capabilities available right out of your pocket or purse can often be the difference between a sale and "so long".  Yes, it seems the ability to quickly response with useful information ...
author Dick Wooden 11 Min Read

Take care of your customers or someone else will

Peter Drucker was known for stating the obvious, "that the purpose of a business is to create customers".  And to take this a step further, no business can stay in business without customers. As a ...
author Dick Wooden 26 Min Read
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Integrated Business with CRM - Web Services and Social Media

Another area to consider is the integration of Web Services and Social Media with  the customer's record in CRM. Enrich Customer Profiles with Web Services and Social Media: Build richer, more ...
author Dick Wooden 4 Min Read
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