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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read
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Six Steps to Building Better Relationships with CRM

Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but you aren't sure how to strengthen ...
author Dick Wooden 10 Min Read

Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read

Why Businesses need Customer Retention Programs

CRM - a major component in customer retention business strategy In the world of business, the main focus is always on customer satisfaction. Because of this, businesses need to have an operative plan ...
author Dick Wooden 6 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read

How Nurture Marketing Brings the Human Element Into Sales

The business enterprise has two--and only two-basic functions: marketing and innovation Long ago Peter Drucker, the father of business consulting, made a very profound observation that has been lost ...
author Dick Wooden 7 Min Read

21 Ridiculously Obvious Thoughts on Selling for 2013 and on

Rebirth of a Salesman (and SalesWoman) One out of every nine American workers works in sales- according to the U.S. Bureau of Labor Statistics for 2012.  So every day more than 15 million people earn ...
author Dick Wooden 11 Min Read
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