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Why Businesses need Customer Retention Programs

CRM - a major component in customer retention business strategy In the world of business, the main focus is always on customer ...
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2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any ...
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How Nurture Marketing Brings the Human Element Into Sales

The business enterprise has two--and only two-basic functions: marketing and innovation Long ago Peter Drucker, the father of ...
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21 Ridiculously Obvious Thoughts on Selling for 2013 and on

Rebirth of a Salesman (and SalesWoman) One out of every nine American workers works in sales- according to the U.S. Bureau of ...
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10 Quick and Important Social Media Facts for Small Businesses

The most adaptable survive, not the strongest. Let's face it, we are all in a new world of marketing and selling of ...
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Customer Service Drives Sales

Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating ...
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Hit by Truck? Business Saved by CRM

What if you get hit by a truck? What if it is your top sales person? You’ve started a business and worked hard to make it ...
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eMarketing Failures for a Professional Service Business

When a Professional Service is not using professional business eMarketing practices It’s easy for medical specialists to forget ...
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What else could you be doing for your customer?

I received an email the other day from Harvey Mackay about the importance of being mindful of the real business drivers in your ...
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Enhance Anticipating Your Customers Needs using CRM

Anticipate Your Customer Needs As I was reading a www.Business2Community.com blog article about the Importance of Anticipating ...
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable ...
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The glue that binds - relationship knowledge in your CRM

What cements the relationships you have with your customers?
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