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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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10 Things to NOT do with CRM

You've been reading about CRM.  You think that a customized Customer Relationship Management system is for your business.  Now what?
author Dick Wooden 8 Min Read

Can You Really Get Better at Selling?

So you have been selling your products and services for awhile now and have been using a CRM system to track communications, schedule meetings and identify the sales opportunities in your pipeline.  ...
author Dick Wooden 8 Min Read

Educate Twiddling Thumbs for more Success with CRM

author Dick Wooden 6 Min Read
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14 Questions to Ask Yourself When You're Listening-Part I

Marketers, sales people and customer service people listen to lots of people with different roles and concerns.  There are prospects, the people you meet at networking events, vendors, your partners ...
author Dick Wooden 7 Min Read
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Management/C-Level Business Benefits with CRM

When I'm communicating with entrepreneurs and executive management, we discuss the business benefits that matter most to them when implementing a Customer Relationship and Management system.  The ...
author Dick Wooden 11 Min Read

Why should traditional businesses care about social media?

I often hear from my business-focused friends a question relating to social media:
author Dick Wooden 4 Min Read
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