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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Customer retention - plugging the leaky pool- communicating

 
author Dick Wooden 10 Min Read
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A Keep-In-Touch Strategy - a Business Success Requirement

A Business Success Requirement- a Keep In Touch Strategy to stay Top of Mind You need to connect with potential clients many times before they feel comfortable hiring you or purchasing your products.
author Dick Wooden 11 Min Read

Customer Retention as a Profit Center

The foundation of maximizing customer value has to be creating excellence in keeping and satisfifying customers!
author Dick Wooden 5 Min Read

The Essential Ingredient of Great Customer Service

Customer service isn’t just one thing, it’s the whole enchilada. The service experience customers have will either make them glad or mad. Glad means they stay with you. Mad means they not only leave, ...
author Dick Wooden 8 Min Read

Stay in Touch with Contacts from Your Blackberry

There is an increasing mobility of the workforce and staying connected with up to date information is critical in today's business environment. 
author Dick Wooden 6 Min Read

Mindful Awareness - Unconsciously Competent

In my coaching and consulting with entrepreneurially minded people we will eventually come across something that they need to be reminded about.
author Dick Wooden 8 Min Read
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Use LinkedIn Effectively- Building Business Relationships

At a recent BNI (Business Networking International) Michiana chapter meeting I was asked to help a business and their use of LinkedIn. 
author Dick Wooden 9 Min Read
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