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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Personal Attention + Delivered Value = Customer Retention

Everybody needs personal contact and the deeper understanding that this produces. Business owners thrive on it. Customers keep coming back because of it. Yet in our hectic days, how do we maintain ...
author Dick Wooden 7 Min Read

Details count--record every client encounter

If your sales reps can't remember the last time they talked with a client or if they don't already know what their next action will be with that client, you're a good candidate for customer ...
author Dick Wooden 3 Min Read

Conversations, Community, and Content: Social vs. Traditional CRM, Part II

Collaborative Community -  Social CRM vs. Traditional CRM: Part II As we saw in Part I, today's smart business owners add social CRM (customer relationship management) to their traditional CRM.. ...
author Dick Wooden 6 Min Read

Integrated Business with CRM - Desktop Productivity Tools

The importance of having an integrated business was previously mention in the article: "An Integrated Business is a Successful Business and the Value of CRM". 
author Dick Wooden 4 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read

Building Your Email List (and Your Loyal Customers)

Quality Email Marketing is Still Alive and remains a valuable business relationship development strategy.   Consider these tips for building a deeper and more valuable email list. Offer Incentives
author Dick Wooden 7 Min Read
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Why Mobile CRM - Driven by the numbers or coolness factor?

Yes, I admit it, I have a strong technology streak in my DNA.  Technology is ever changing and I believe providing an improved environment for businesses to compete and become more productive. In the ...
author Dick Wooden 6 Min Read
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