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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read
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Why Infor CRM - Saleslogix Mobile?

Why would you want to use your CRM on a mobile device? Because the work on developing relationships and building rapport with prospective and current clients has never really taken place in the ...
author Dick Wooden 7 Min Read
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Personal Attention + Delivered Value = Customer Retention

Everybody needs personal contact and the deeper understanding that this produces. Business owners thrive on it. Customers keep coming back because of it. Yet in our hectic days, how do we maintain ...
author Dick Wooden 7 Min Read

Details count--record every client encounter

If your sales reps can't remember the last time they talked with a client or if they don't already know what their next action will be with that client, you're a good candidate for customer ...
author Dick Wooden 3 Min Read

Conversations, Community, and Content: Social vs. Traditional CRM, Part II

Collaborative Community -  Social CRM vs. Traditional CRM: Part II As we saw in Part I, today's smart business owners add social CRM (customer relationship management) to their traditional CRM.. ...
author Dick Wooden 6 Min Read

Integrated Business with CRM - Desktop Productivity Tools

The importance of having an integrated business was previously mention in the article: "An Integrated Business is a Successful Business and the Value of CRM". 
author Dick Wooden 4 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read
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