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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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What I want, need, and must have in my CRM system...

Many times when asking a potential prospect questions about their business, we get into lots of "Can it do this or become that, I want this, it must do this, and I need it to provide this...."
author Dick Wooden 13 Min Read
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10 Guidelines to Develop Your Referable Behavior

It has been said that behavior drives actions and actions drive results.  With competition getting tougher every year it is important to reflect on the basics.  I remember  that the great basketball ...
author Dick Wooden 4 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read

Getting things done faster and engaged with Sage SalesLogix 8

Faster & Smarter Management of Your Calendar A major enhancement of the SalesLogix 8 involves the creating and management of your communications with improvements to the calendar, scheduling and ...
author Dick Wooden 10 Min Read

Customer Service Drives Sales

Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating with sales and service professionals and getting their concerns ...
author Dick Wooden 3 Min Read

What else could you be doing for your customer?

I received an email the other day from Harvey Mackay about the importance of being mindful of the real business drivers in your business- your customers. Focus on the customer is a core principle of ...
author Dick Wooden 9 Min Read
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Enhance Anticipating Your Customers Needs using CRM

Anticipate Your Customer Needs As I was reading a www.Business2Community.com blog article about the Importance of Anticipating Your customer needs, from Daniel Burrus, he got me thinking...
author Dick Wooden 5 Min Read
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