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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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A Promise Delivered on Affordable and Integrated CRM

Too many businesses have separated sales, marketing, and service operations.  Silos of information cause lack of productivity with your staff and frustrated customers who are waiting for the right ...
author Dick Wooden 9 Min Read
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Tune into WiiFM to Win CRM User Adoption

The following is from our friend, Erik Tavenner, Solution Consultant at Infor The old sales joke is - Everyone’s favorite radio station is WiiFM. Your Internal Customer has to know “What’s In It For ...
author Dick Wooden 7 Min Read
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Hello from the other side - with and without CRM

Unless you have been living on a deserted island you have probably heard  Adele's most powerful song "Hello", from her third album that was released last November. Besides breaking all kinds of ...
author Dick Wooden 11 Min Read
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Why CRM is your most important sales tool

Are you focusing on the right things with the right tool.... "The most expensive thing you can do in sales is spend your time with the wrong prospect", Jeff Blout  from his new book Fanatical ...
author Dick Wooden 11 Min Read
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The 3X Factor - Drive CRM User Adoption

It is critical that during the CRM deployment and training process, you carefully engineer the Ah-Ha moments for your user community. These moments will crystalize the intent and purpose of why the ...
author Dick Wooden 6 Min Read
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CRM Critical Success Factors - Educating users and Reviews

Focus on the NEW! In planning for a well-used CRM system consider the best ways to educate both the new and experienced CRM users.  Get personal and specific- How can it help make life easier? (Our ...
author Dick Wooden 6 Min Read
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CRM Critical Success Factor - User Feedback

Having an optimal CRM system in place — one that addresses your business needs, serves your customers well and pleases your employees — is a high-stakes proposition.  The right solution and partner ...
author Dick Wooden 6 Min Read
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