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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Mindful Awareness - Unconsciously Competent

In my coaching and consulting with entrepreneurially minded people we will eventually come across something that they need to be reminded about.
author Dick Wooden 8 Min Read
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Good Customer Relationships Trump a Down Economy

In its third Buyer Experience Study, IDC surveyed 213 IT buyers and learned that in 2009, sellers lost many deals due to factors that had nothing to do with the economy! Selling Power magazine ...
author Dick Wooden 7 Min Read
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Top of Mind Tools for Success with CRM

Words we often hear from prospective clients : "I want to grow my database , qualify my leads, reach my contacts to stay at the 'top of their mind' and by the way - automate my business."  
author Dick Wooden 7 Min Read
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5 Ways to Protect Your Customer Base

You need to protect your customer business in tough times. In the face of retrenchment, it is increasingly costly and time consuming to develop new business. It makes sense to keep your existing ...
author Dick Wooden 8 Min Read
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14 Questions to Ask Yourself When You're Listening-Part II

14 questions to ask yourself when you are truly listening: When people ask themselves questions, they become more involved and focus on the conversation.  Part I covered the first seven questions to ...
author Dick Wooden 6 Min Read

Survey Says...What Your Customers Think

As a business person concerned about what your customer is thinking, the feedback you obtain from a survey can provide valuable insights. 
author Dick Wooden 8 Min Read
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ACT Enhanced - See Quickbooks' sales for each customer

Do you use ACT? Do you use Quickbooks? Wouldn't it be nice if the two could talk to each other?? I've use Quickbooks and ACT nearly everyday. And I've tried every method I could find to link the two ...
author Julie Cooper 3 Min Read
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