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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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5 Ways to Protect Your Customer Base

You need to protect your customer business in tough times. In the face of retrenchment, it is increasingly costly and time-consuming to develop new business. It makes sense to keep your existing ...
author Dick Wooden 8 Min Read
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14 Questions to Ask Yourself When You're Listening-Part II

14 questions to ask yourself when you are truly listening: When people ask themselves questions, they become more involved and focus on the conversation.  Part I covered the first seven questions to ...
author Dick Wooden 6 Min Read

Survey Says...What Your Customers Think

As a business person concerned about what your customer is thinking, the feedback you obtain from a survey can provide valuable insights. 
author Dick Wooden 8 Min Read

Excellence Everyday - Not Really! - Part 1

"Excellence is the ability to exceed expectations.  In terms of CRM, excellence is simply the ability to suprise customers," states Lior Arussy, author of 'Excellence Every Day'.  
author Dick Wooden 6 Min Read
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