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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Benefits of Effective CRM - a B2B Client Perspective

Clients state significant business benefits which accrue from effective, integrated CRM We love it when B2B clients come up with great business benefits of effective CRM.  The following was recently ...
author Dick Wooden 4 Min Read
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Stop flip-flopping between Outlook and Infor CRM

Gain complete access to your CRM data directly within your Outlook. Many CRM users still rely heavily on their Microsoft Outlook as their main daily communication tool for prospects, customers and ...
author Dick Wooden 5 Min Read

The Right People? The Right Seats?

The importance of people in strategic places is ever more critical today.  
author Dick Wooden 8 Min Read

Recommended reading: The 7 Secrets of Great Entrepreneurial Masters

What can great entrepreneurial masters, or GEMS, teach the rest of us? One of the advantages with my association with The Alternative Board and business coaching of entrepreneurs, is awareness of ...
author Dick Wooden 3 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read

Building Your Email List (and Your Loyal Customers)

Quality Email Marketing is Still Alive and remains a valuable business relationship development strategy.   Consider these tips for building a deeper and more valuable email list. Offer Incentives
author Dick Wooden 7 Min Read

What the King's Speech Tells Us About Success for CRM

If you have seen the recent Academy Award winning movie, "The King's Speech", I bet you were moved by the struggles and then achievements of "Bertie" who later became England's King George VI . At ...
author Dick Wooden 7 Min Read
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