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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read
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Benefits of Effective CRM - a B2B Client Perspective

Clients state significant business benefits which accrue from effective, integrated CRM We love it when B2B clients come up with great business benefits of effective CRM.  The following was recently ...
author Dick Wooden 4 Min Read
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Stop flip-flopping between Outlook and Infor CRM

Gain complete access to your CRM data directly within your Outlook. Many CRM users still rely heavily on their Microsoft Outlook as their main daily communication tool for prospects, customers and ...
author Dick Wooden 5 Min Read
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Create Effective E-Mail Marketing Campaigns for Infor cRM

Sage SalesLogix E-marketing gives your business CRM users the ability to reach out to their contacts, grow their database, qualify leads, empower sales teams, and automate sales and marketing ...
author Dick Wooden 5 Min Read

The Right People? The Right Seats?

The importance of people in strategic places is ever more critical today.  
author Dick Wooden 8 Min Read

Recommended reading: The 7 Secrets of Great Entrepreneurial Masters

What can great entrepreneurial masters, or GEMS, teach the rest of us? One of the advantages with my association with The Alternative Board and business coaching of entrepreneurs, is awareness of ...
author Dick Wooden 3 Min Read

Appreciate and Empower Your Customer Service CRM Superstars

Everyone has experienced bad customer service.  Maybe it was the fast food worker who forgot half your order, or the grocery store cashier who closes the line because it’s her “break,” or the ...
author Dick Wooden 4 Min Read
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