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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Customer loyalty is the real challenge, not satisfaction

In a recent article, Geoffrey James, hit on 4 keys to customer loyalty that struck a cord and I'd like to share these thoughts with you.  The article and his links can be found here....
author Dick Wooden 9 Min Read
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Selling is a Numbers Game - Is the Important Getting Measured?

It been said many times that selling is a numbers game but are the numbers you are measuring to determine personal and business success the right ones?  Are these in tune with your professional and ...
author Dick Wooden 10 Min Read

Reimagine the Way You Work - Using CRM Today

The way your work can become simpler and more valuable There are times when you need to step back from the day to day work in the business and to "work ON the business" as I recommend to fellow ...
author Dick Wooden 7 Min Read

What 70% of Best-in-class Organizations have for Sales Forecasting

Successful, best-in-class businesses have a central repository and use predictive analysis  
author Dick Wooden 5 Min Read
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CRM gives a business continuity - who owns the data?

Who owns a company's data and related information? The obvious answer would be "the company."  What seems to be obvious, however, is not always accurate.  Let's say that your company's top ...
author Dick Wooden 7 Min Read
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Peeling the Onion to Issues For Quality Decisions

Issues - surface and root discovery Sorry to break it to you, but you’ve got issues. Don’t worry, so do we. No one’s immune. Unless you’re delusional, you know that your business isn’t running as ...
author Dick Wooden 8 Min Read
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Where are My Best Customers Located -Sales by Geography

Do you know where your best customers are located and where current sales are trending? Wish you could link your closed opportunities in your Infor CRM system with historical sales found in your ...
author Dick Wooden 6 Min Read
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