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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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When Team Strengths Meet Customer Needs: It’s Magic!

Individualization and customization The Internet has made individualization and customization more possible than ever before. It’s what we expect now, whether we’re business owners, or employees, or ...
author Dick Wooden 6 Min Read

Making your Business Development System more Social

Improving the Clients' Experience...Number 1 for 2012. While recently visiting with the founder and President of a large regional Information Technology firm, we were discussing his recent ...
author Dick Wooden 8 Min Read
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Dial in to Relationships - CRM Professional Service Firms

Joys of Relationship Development and Management One of the joys of our business is working with other business professional service providers.  It may be financial advisers, CPA's, Information ...
author Dick Wooden 7 Min Read

StandOut - Find Your Edge - Win at Work Review

I thoroughly recommend Marcus Buckingham’s new book Standout – it expands upon Strengths Finder, which remains a #1 business book. More here on Strengths and Great Work…..
author Dick Wooden 4 Min Read

Two Critical Mistakes with New Contact Information in CRM

In today's market it's even more crucial to be found and to get your marketing materials in front of the right people. Once you have made contact you need easy and effective ways to capture that ...
author Dick Wooden 6 Min Read
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Personal Attention + Delivered Value = Customer Retention

Everybody needs personal contact and the deeper understanding that this produces. Business owners thrive on it. Customers keep coming back because of it. Yet in our hectic days, how do we maintain ...
author Dick Wooden 7 Min Read

Personal Details Matter - CRM to the rescue

Have you ever really connected with someone at a networking event or during a sales call? Maybe your children are the same age, or you support the same sports team, or you share an affinity for ...
author Dick Wooden 4 Min Read
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