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Deeper customer insights lead to stronger decisions

Learning more about your customers' true needs helps you build knowledge to make better decisions. Business Intelligence comes ...
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ACT Enhanced - See Quickbooks' sales for each customer

Do you use ACT? Do you use Quickbooks? Wouldn't it be nice if the two could talk to each other?? I've use Quickbooks and ...
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18 Requirements for Success with CRM - Part II

To Obtain Greater Business Success with CRM - Consider: For Part I - 18 Requirements for Success with CRM 10. Communicate, ...
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18 Requirements for Success with CRM - Part I

Organizations rarely go it alone when they implement a Customer Relationship Management (CRM) strategy and its supporting ...
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Rules of Being Found and Connecting Buyer to Seller

Rules of Being Found and Connecting Buyer to Seller-  "Traditional Marketing" will and must change As a business coach I hear ...
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Getting More from ACT with Executive Management Dashboard

Recently I was working with a small business owner that had been using ACT! for a few months.  He had a few questions on how he ...
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80% of What You Do is Largely Irrelevant - So Make a Positive Change

Have you ever gotten to the end of a day that was consumed with responding to demands from clients and colleagues, sloughing ...
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8 Deadly Sins Found in NOT Serving the Customer

Do your business a favor and take a good look at your customer service and support.
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10 Tips for Outstanding Customer Service

Remember the 80:20 rule?  Outstanding customer service aims to go even better than that. You may not get everything perfectly ...
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Excellence Everyday - Part II - Excellence Aptitude Test

In Part I our conversation centered on delivering excellence everyday, noting a perception gap of 46% - 50% between the ...
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Excellence Everyday - Not Really! - Part 1

"Excellence is the ability to exceed expectations.  In terms of CRM, excellence is simply the ability to suprise customers," ...
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Delivering Compelling Value and 7 Step Framework

Delivering Compelling Value to Your Prospects and Customers Ok folks, we're not talking value here - we are talking about ...
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