Getting focused on Process Improvement
A major business analysis task is overseeing process improvement — identifying, analyzing, and improving an existing business process so the company can integrate processes from mergers and acquisitions, improve inefficient processes, meet new goals, and the like.
What processes are working well in your company, and where are you experiencing snafus, lack of clarity, delays, or dropped customer interactions?
We Can Help - as Your Business Analyst
It’s easier to see the result of a faulty process than to figure out where the problem is. An outside perspective is usually extremely helpful. Success With CRM’s business process analysis services provides clients with fresh eyes on their processes, eyes that have the advantage of decades of business management and software consultation.
Listen and Learn
Identify areas where processes need improvement by listening for these 15 indicators while talking with stakeholders and employees of the company:
- Activities that fix errors instead of preventing them
- Unnecessary handoffs or complex communications between roles or other processes
- Activities that have an unclear role assignment
- Areas with backlogs
- Areas with activities that don’t provide business value
- Areas that can reduce or eliminate waste
- Areas that can reduce or eliminate defects
- Areas that can reduce or eliminate frustration
- Unclear decisions or conditions (otherwise known as gateways)
- Activities that perform statistically outside the norm or standard
- Inefficient flow of existing processes
- Activities that are being performed by an inappropriate employee or other entity (also known as a resource)
- Areas of authority ambiguity (where two or more people have the power to make the same decision, which leads to confusion about who has the final say)
- Areas that have too much or too little management control
- Roles that are bottlenecks
Your Support System for Continuous Agile Improvement
Decisions about processes need to be made before adopting a CRM strategy. But it’s unwise to think of it as a one-and-done action. Areas for improvement will surface, business conditions change, and processes need to adapt quickly to keep up. The combination of a CRM partner with expertise in business process analysis and a low-code CRM provides the agility necessary for an optimally operating business.
Do you need to write a business case? Define software functional requirements? Write use cases that define the operational processes necessary for your staff to do their jobs? We can help.