CRM Mobility is causing a Power Shift
When it comes to CRM benefits many companies are hesitant (or even late into the game) to integrate available technology to get the highest benefit. We live in an age that requires more than simple technology: we want information constantly. If you are thinking of CRM technology as being "plugged in" you need to change your attitude to "connected". A virtual world requires that your CRM be mobile ready with twenty-four access to employees and customers alike.
It is estimated that a third of adults in the U.S. own a tablet. This figure increases a little each year. If you are not effectively using apps to stay connected to your customers, you might be losing out on key relationships. James Berkeley, managing director of Ellice Consulting, recently told CRM Buyer:
"Customers have at their fingers tips an abundance of information. That power has dramatically changed the purchasing process and the customer relationship needs, skills and competencies."
Increased collaboration capabilities are important when using virtual teams to manage CRM. Instead of field personnel having to relay information back, they can communicate in real time. This increases productivity for the entire organization as well as provides an enhanced customer experience.
Example productivity using Saleslogix mobile:
Customers today are fast, savvy, and they expect their business partners to be as well. To stay ahead of the game, figure out a realistic way to integrate tablets to increase CRM benefits. If you are in the beginning stages of tablet use, it is worth a little time and research to find a CRM program that works for you.
Mobile CRM solution exist today
Saleslogix Mobile, delivers rich CRM functionality across multiple mobile platforms via a customizable, browser-based application that is easy to deploy and manager. Salelogix Mobile CRM provides robust capabilities to the user who spend most of their time on the road and in the field. They can edit all account and contact information, view KPI's, access charts, view digital document attachments and keep track of their schedule and activities.
Key Benefits to Your Business
- Enhanced effectiveness in the field with rich CRM functionality
- Experience world-class useability
- Benefit from unparalleled flexibility
- Deploy and manage easily for low total cost of ownership
Getting it done NOW with Saleslogix mobile - using activities to record voice to text notes easily.
For more information, please contact us. We would love to brainstorm and answer any CRM questions that arise.