<img height="1" width="1" src="https://www.facebook.com/tr?id=241894266379435&amp;ev=PageView &amp;noscript=1">

CRM user adoption, Adaptable CRM, Productive Improvements, Engagement improvement,

  |  
5 Min Read

Easy to Use and Adopt - Success with CRM requirements

FACT:  A CRM business development system that isn't easy to use will NOT be used and will have incomplete data!

Can your sales reps easily view records of all your business's interactions for accounts, contacts, and leads? An easy-to-Easy-to-Use-SalesLogixlearn and user interface is a must if they are to have access to the information they need to be successful in their role.  All customer interactions--notes, opportunities, activities, purchased products, marketing campaign information, service tickets, and more--must be easily viewed and shared so your sales reps can better sell and service customers.

When team members can leverage powerful filters and groups, they can quickly get the information they need and interact with CRM data more efficiently.  Hyperlinks and one-click access to common features help sales reps get their tasks done faster.  Drag-and-drop and right-mouse-button clicking help to ensure they're working the way they like to work.  So does giving reps the capability to customize their workspace.

To further ensure adoption, your CRM solution must integrate with common desktop applications like Microsoft Office and Outlook so sales reps can continue to use applications they're familiar with.

Behind the scenes, a built-in Help system means that a click on Help or ?? will lead to valuable, indexed content.  Also, task-oriented web videos providing "how-to's" on various tasks need to be easily accessible.

Finally, you need well trained "power users" available to help any new or struggling users as needed.

These best practices and requirements lead to increases in user adoption and improved quality of accountable, shared information- all leading to greater business success with CRM.

Robust customization capabilities enable you to tailor Sage SalesLogix to meet your unique selling environment.  And, Sage SalesLogix offers flexible points of contact with your critical CRM data--including Windows, Web, or mobile devices--without sacrificing functionality or usability.

Related articles:

18 Requirements for Success with CRM

Tips for increased user adoption

 

Feedback:  What is an easy to use capability in your current CRM solution?

 

Topics:   CRM user adoption Adaptable CRM Productive Improvements Engagement improvement

Best of Creatio version 7.17.3 and .4

We are happy to introduce the latest updates for Creatio products, version 7.17.3 for the end of March 2021 and version .4 for the end of April. These are the best improvements. Sales, marketing, ...
Picture of Dick Wooden Dick Wooden 5 Min Read

How to Build the Perfect CRM Implementation Team Today

Success with a well-used CRM system requires thinking carefully about building your CRM implementation team. It’s critical to understand the people who will be using the system and how they'll use it ...
Picture of Dick Wooden Dick Wooden 5 Min Read

10 reasons why sales professionals enjoy using Creatio CRM

Positives a Good CRM system provides... Over the years I have heard many conversations among various sales professionals about the advantages that a good CRM System can provide to each of them.  ...
Picture of Dick Wooden Dick Wooden 5 Min Read