<img height="1" width="1" src="https://www.facebook.com/tr?id=241894266379435&amp;ev=PageView &amp;noscript=1">

Why does a business lose customers?

1% Die

3% Move away - outside your marketing area.

5% follow a friend or relatives advice and switch to that friend's preferred merchant.

9% switch due to price or a better product.

14% switch due to product or service dissatisfaction.

68% leave or switch because of what they preceive and describe as indifference from the merchant or someone in the merchant's organization.  They felt unappreciated, unimportant or taken for granted.

 

How can you strengthen customer loyalty?

Customer-Loyalty-CRM-enablerThe way you support your customers today usually determines whether they will buy from your company in the future.  It also influences whether your customers will recommend your products or services to others.  Customers do not like to wait on hold, or speak to customer service representatives who are unable to answer their questions.  They need to feel that your company cares as much about service after the sale as before it. 

 

 

Automated CRM provides customer support teams with the tools they need to:

  • Better manage interactions and call escalation.
  • Deliver higher levels of customer service.
  • Increase call-center efficiency.
  • Remain top-of-mind with prospects and customers.
  • Provide the ability to quickly respond and provide a positive customer experience.
  • Create cross-sell and up-sell opportunities by presenting well-timed relevant offers to customers.
  • Identify key interests of customers that deliver future insights for improved service and offerings.

 

Related resources:

Getting into position to make better, informed decisions faster.

Creating and enhancing a customer-centric culture.

Strategies and tactics for the Next Level.

Business development success with CRM.

Benefits of CRM solutions by your role in business.....

 

What are you doing in your business to increase customer loyalty?


Topics:   Business Growth Enabler Business Relationship Development CRM System Importance Growing Your Stronger Business

Boosts Sales Productivity with CRM: Now & Later - Part II

35 Ways CRM boosts sales productivity; today and every future day. In Part I we covered 22 ways the use CRM can boost sales productivity and effectiveness, NOW.  Later has arrived.   Knowledge of the ...
Picture of Dick Wooden Dick Wooden 5 Min Read

4 Key Challenges Addressed with Integrated CRM Sales and Marketing

Make your business work smarter with CRM Focused and measurable electronic emarketing with CRM Integration makes your business work smarter.  Four challenges and missed opportunities can be addressed ...
Picture of Dick Wooden Dick Wooden 5 Min Read

Accelerate with Creatio: It adapts as fast as you want it to

The most common reason that clients come to us is to have a more capable, well-used CRM system that works purposely for their business. Basically they have outgrown their current system. This was the ...
Picture of Dick Wooden Dick Wooden 5 Min Read