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Customer Experience Improvement, Building Stronger Relationships, Customer Relationship Development

2 Min Read

Short Course in Human Relationships- Relationship Building 101

The big "R" in CRM represents relationships.Just-what-I-wanted-CRM-1.png

I don't know the original source for this, but I believe that there's a lot of wisdom in it.  At times it is important to remember the key points of this "R" part of success with CRM -- customer relationship management -- in fact in all of life's relationships....

So here you go:

* The six most important words: "I admit I made a mistake."

* The five most important words: "You did a good job."

* The four most important words: "What is your opinion?"

* The three most important words: "I love you."

* The two most important words: "Thank you."

* The one most important word:  "We"

* The one least important word:  "I"

Let me know in your comments if you would like more "short courses....."

Topics:   Customer Experience Improvement Building Stronger Relationships Customer Relationship Development

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