Accelerate transformation - 4 CRM trends in 2018

4 CRM trends to accelerate transformation and foster innovation in 2018

CRM unification and digital transformation have been buzzwords for years. But in 2018 companies will have to evolve by not only focusing on customer-facing engagement, but also creating better alignment to enable rapid, ongoing innovation and meet evolving customer expectations.

#3: Creating alignment beyond data silos

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We would like to offer you a recent White Paper with 4 CRM trends to accelerate transformation and foster innovation in 2018.

Low-code and AI will unlock more business resources and customer insights, while also improving the operations necessary to support an increasingly personal, customer centric business.

Explore the CRM trends that we will observe this year in the world of continued digital innovations. These predictions can help to understand main points companies need to focus on to meet evolving customer expectations.

About the author: Matt Tharp, Chief Evangelist at bpm’online, is a marketing and sales leader with over 15 years of experience in CRM technology focused on customer engagement and automation

Explore bpm’online CRM– the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations. Learn more about the professional services we provide to help accelerate your business in 2018.

About bpm'online

Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!