In previous posts we’ve shared about ways you can communicate with customers right from bpm’online with Beesender. This addition gives operators a tool to meet the immediate communication expectations of prospects and automatically connect those interactions with your businesses processes.
Check out these twelve features that Beesender adds to bpm’online. Put them together and you can:
1. Adding channels
Beesender allows you to add the following communication channels with customers: Viber, Telegram, Facebook Messenger, Twitter, Facebook, Skype, Skype for business, LiveChat for your site, Custom Channel (API).
2. Add operators to the system
Beesender allows you to add an unlimited number of operators and chatbots (within the acquired licenses) and set an order in which they communicate with customers. Plus, you can choose the permissible load on the chat operators
3. Decrease Waiting time
You can set a specific time limit before closing old chats or transferring to another operator when the assigned one is inactive.
4. Get a built-in communication panel
The communication panel is an operator’s working window that’s built directly into the bpm'online interface. It facilitates the operator communicating with clients, launching business processes directly from the dialog box, transferring to chatbot, etc.
5. Get notified on main menu
By following a menu prompt to select one of the suggested buttons, the operator launches the use of hot response templates, adding tags to the dialog, starting a business process via chat, sending knowledge base resources to the client, transferring the chat to another operator or chatbot, or closing the chat..
6. Adding instant messengers to the contact card
After linking the channel, the user has used to contact the operator, it appears in the system’s contact card and the «Communication options» detail. Going forward, the operator only needs to click on that channel logo to open a new chat with the contact in the communication panel.
7. Resume a chat
The operator can resume an already closed chat. When you click on the button "Continue chat," it will open in the communication panel, keeping all previous correspondence history.
8. Add unique business process elements with designer buttons.
Message with buttons.
The Beesender chatbot can send a message with buttons to the messenger user if you fill in specific fields in the business process designer: a text field that will show up for the messenger user as an ordinary message from the bot, and fields of buttons that will receive the desired type of response options for the user.
The user can receive a message from the chatbot regarding geolocation. To do this, you only need to fill in the fields "Latitude" and "Longitude" with the necessary values.
9. Collect all "Chats"
This section presents a register of all chats entered into the system. The operator can customize columns and, using standard bpm'online functionality, add filters / groups or tags
10. Access additional analytics
The Beesender package also provides analytics for the Chats section, which includes info about site visitors (data about countries and cities of each of them), chat statistics (by the source of calls - communication channels, by category and call schedule) and direct chats (about the number of accepted / unaccepted, closed / open chats).
11. See site visitor information
The chat card includes a tab containing all the information about the site visitor, which is filled by the operator or chatbot.
12. Gather stats
Statistics on the number of messages in the chat and response time are also contained in the Chat card.
Interested in learning more. Click on Start a Conversation.