Organizations rarely go it alone with implementing a successful Customer Relationship Management strategy and its supporting strategy. There's so much to consider: business strategies, people issues, technology, operational processes, change management issues, and more.
A core tenet of CRM is customer centricity and having this instilled in our business culture leads to success. Also getting the right mix of people, process and technology leads to long term success. Our 18 requirements for success highlights lessons learned and how to obtain Success with CRM.
We work closely with my clients early on in the discovery and diagnosis as we collaboratively design the solution specific to their business.
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Other topics can be found from our Business Success with CRM blog...
ACT! contact and customer management
Infor CRM (formally SalesLogix) for Windows desktop, Web and Mobile device access, all in one CRM.
More found at blog CRM User Adoption