Several years ago I had the privledge to hear Ross Schafer tell the story of Maria Garcia who turned him into an unpaid spokesperson for this room service associate and the Marriott Hotel where she went 30 seconds out of her way.  This is funny and inspiring.

What it means to be "Customer-Centric":

Excerpt from Forrester's Marketing Forum 2007. Forrester Research Principal Analyst Kerry Bodine says many companies put consumers into customer experience hell by frustrating their attempts to buy products and get service. To transform into customer-centric organizations that delight customers, firms need the right skills, process, and culture.

212 Degrees - The Extra Degree   Visit www.SimpleTruths.com

At 211 degrees, water is hot.
At 212 degrees, it boils.
And with boiling water, comes steam.
And steam can power a locomotive.

Smile & Move®: A reminder to happily serve (a smovie)

Its all about attitude and action.  Mattering to the world all with a smile.

Get the book & gear at http://www.GiveMore.com/smile